Support

Frequently Asked Questions

Technical Inquiries

What devices can I use to read books from MediaVex?

Answer: Our site is compatible with all of the latest smartphones, tablets, and computers.

Any desktop computer or device with an Apple or Android operating system should work, as will reading devices with built-in web browsers.

What web browsers can I use to read MediaVex books?

Answer: Our site works on any major web browser, including modern versions of the following:

  • Google Chrome
  • Firefox
  • Safari
  • Opera
  • Internet Explorer (IE) 8 or greater

We are also compatible with the following operating systems:

  • Windows
  • Mac OS
  • iOS
  • Android
  • Windows Phone
  • Linux

I can't read my book. What should I do?

Answer: Our technical staff is available to help you with your issue. Please contact our support staff and provide us with the name of the book you are having issues with, as well as what device you are using to access the book. We will review the problem and contact you within 24 hours.

I have other technical questions. Who can I contact?

Answer: Just fill out our support contact form with any technical questions you may have. We will respond as quickly as possible, often within 24 hours.

Billing and Membership Inquiries

I've cancelled my membership. How can I confirm the cancellation?

Answer: When you cancel your membership, you should receive a confirmation email to the address used in creating your account. If you have not received this email, please check your spam folders.

If there is still no cancellation email, please follow up with a support representative.

How can I contact customer support?

Answer: To speak to a live rep, call our toll-toll free number: 1-844-927-9163. To reach our email support staff, send an email to support@mediavex.com.

I cancelled my membership but I'm still being charged. What should I do?

Answer: If your membership was cancelled and you received confirmation of this, but are still being charged, then there has been an error. Please contact our support staff to resolve the matter immediately.

What is your cancellation policy?

Answer: You are free to cancel your membership at any time. After cancelling, you will be able to access your account for the remainder of that billing period, and you will no longer receive any additional billing.

How can I cancel my account?

Answer: You can cancel your account at any time via our online cancellation form, or by speaking to a live representative via our toll-free number: 1-844-927-9163.

How do I get a refund?

Answer:
You may be eligible for a refund if:

A) You experienced technical issues

B) You were the victim of fraudulent activity

C) An accidental billing occurred; OR

D) The website did not deliver the experience you expected

If you would like to know if you are eligible for a refund, please contact a live representative at our toll-free number: 1-844-927-9163.
*For more detailed information on our refund policy, please refer to our Terms of Service.

Refund status:

Refunds are typically processed within 24 hours, and you will receive a confirmation of the refund via email, to the email address we have on file.

Please allow 3 to 7 business days for the refund to appear in your account.

If you would like to learn more about our refund policy, you can speak to a live representative at the toll-free number listed above.

How will charges from your site appear on my statements?

Answer: Charges from our site will appear as "mediavex.com 8449279163" on your billing statements. If you have any questions regarding billing, please speak to a support specialist at 1-844-927-9163.

For additional assistance please contact a support representative.

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